Return, Refund and Exchange Policy

At Mythos Tech Essentials, we follow UAE consumer protection guidelines while ensuring fair use of our policies.

✅ Returns & Exchanges

Accepted only if:

• Wrong item received

• Item is damaged or defective

• Item is unused, unopened, and in original packaging

• Request is made within the allowed return period

❌ Non-Returnable Items

For hygiene and technical reasons, opened or used items cannot be returned, including:

• Chargers, cables, and power accessories

• Screen protectors

• Electronic accessories

• Items with damaged or missing packaging

🚚 Return Shipping

• Our fault (wrong/defective item): We cover return shipping

• Change of mind: Return shipping charges apply

💰 Refunds

• Issued to the original payment method or store credit (if applicable)

• Processing time: up to 14 working days

• Partial refunds may apply if item condition or packaging is compromised

We reserve the right to reject returns that do not meet our policy conditions.