Warranty Policy

Mythos Tech Essentials – Operated by Mythos Trading LLC
Last Updated: [Insert Date]

Mythos Tech Essentials products are manufactured and tested to meet high-quality standards.

This Warranty Policy (“Policy”) explains the warranty coverage offered for eligible products
purchased from Mythos Tech Essentials (“Website”).

Mythos Tech Essentials is a brand owned and operated by Mythos Trading LLC, UAE.

By purchasing from this Website, you agree to the terms below.

1. Warranty Coverage

Certain Mythos Tech Essentials products come with a limited warranty covering manufacturing defects only.

Warranty applies exclusively to:
• Defects in materials
• Defects in workmanship
• Internal failures unrelated to misuse

The warranty duration varies by product and will be stated on the product page if applicable.
If no warranty duration is listed, the item is considered not warrantied beyond the UAE mandatory
minimum defect reporting period.

2. What the Warranty Does NOT Cover

The warranty does not cover damage caused by customer misuse, including but not limited to:

❌ Physical damage
• Bending, tearing, cracking, breaking
• Dropped, crushed, or impact-damaged products
• Damaged connectors, ports, or cable heads
• Torn insulation on cables

❌ Water or liquid exposure
• Liquid damage from moisture, humidity, or spills

❌ Normal wear and tear
• Frayed cables
• Cosmetic scratches
• Color fading due to use

❌ Improper use
• Use with incompatible devices
• Use with uncertified power sources
• Overloading products beyond recommended specs

❌ Unauthorized repairs or modifications
❌ Damage caused by third-party accessories
❌ Damage caused by shipping after the initial delivery
❌ Products without original packaging or serial numbers removed
❌ Electronic damage caused by voltage issues or unstable power sources

3. Warranty Claim Requirements

To submit a warranty claim, customers must email: info@mythostechessentials.com with:
• Order number
• Full name
• Clear photos or videos of the issue
• Description of the defect
• Evidence that the defect is manufacturing-related

We may request additional photos/videos for verification.

Important:
Providing false or misleading information will result in immediate claim rejection and potential
blacklisting for fraud prevention.

4. Warranty Claim Evaluation

Submitting a claim does not guarantee approval.

Warranty claims are approved only if:
• The product issue is confirmed to be a manufacturing defect
• All required evidence is provided
• The product shows no signs of misuse or damage
• The product is still within the warranty period (if applicable)

We reserve full discretion to approve, reject, or partially approve claims.
All decisions by Mythos Trading LLC are final.

5. Warranty Remedies

If a warranty claim is approved, we may choose one of the following remedies:

Option 1 — Replacement
Send a replacement unit for the exact product or a similar model.

Option 2 — Store Credit
Issue store credit equivalent to the value of the product.

Option 3 — Partial Replacement
If the product shows minor customer-related damage alongside the defect.

Option 4 — Refund (Rare Cases)
Refunds are issued only in exceptional cases where replacement is not possible.

Shipping fees are not refunded under warranty claims.
We are not responsible for any data loss, device damage, or additional costs incurred.

6. Warranty Claim Exclusions

The warranty becomes void if:
• The product was misused
• The customer attempted repairs
• Damage occurred after delivery
• Product serial numbers, stickers, or packaging are missing
• The customer cannot provide sufficient evidence
• The defect arises from shipping after the first delivery attempt
• The complaint is submitted after the warranty window ends

7. Warranty for International Orders

International warranty claims are subject to additional restrictions:
• Customer must cover all shipping fees for returning or receiving replacement items
• Customs delays or charges are not our responsibility
• Warranty processing may take longer due to logistics constraints

If a replacement cannot be shipped due to country restrictions, store credit may be issued instead.

8. Warranty Misuse & Fraud Prevention

We reserve the right to permanently block customers who engage in:
• Repeated fraudulent claims
• Providing misleading or edited photos/videos
• Attempting to return damaged products as “defective”
• Chargeback fraud
• Abuse of return/warranty systems

We aggressively protect our business from fraudulent activity.

9. Liability Limitation

To the fullest extent permitted by UAE law, Mythos Tech Essentials and Mythos Trading LLC are not
liable for:
• Damage caused by improper usage
• Financial loss resulting from product failure
• Device damage caused by accessories
• Loss of data or files
• Indirect, incidental, or consequential damages

Our liability is strictly limited to the product’s purchase price.

10. Changes to This Policy

We may update this Warranty Policy at any time without notice.
The newest version will always be displayed on this page.

11. Contact Information

For warranty inquiries, contact:

Mythos Trading LLC
Email: info@mythostechessentials.com
Dubai, United Arab Emirates